We offer Route package protection to help cover the cost of lost, damaged, or stolen packages. Route automatically connects to your order while allowing you to visually track your packages, anytime, anywhere. You will have the option to add this to your cart at checkout.

Route uses delivery and order information to provide as much detail as possible regarding your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. Route employs multiple layers of security to protect and secure customer data.  

To report an order issue to get a replacement or refund, click here

Note: Route will refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant.

For more information, visit